1. Introduction
Pearson VVIP Limo ("we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.
We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. By using our services, you consent to the practices described in this policy.
2. Information We Collect
We collect information you provide directly to us when making a booking, including your full name, email address, telephone number, pickup and drop-off addresses, flight details, and payment information.
We may also collect information automatically when you visit our website, such as your IP address, browser type, pages visited, and referring URLs. This information is collected through cookies and similar tracking technologies.
We do not collect sensitive personal information such as health data, government identification numbers, or financial account details beyond what is necessary to process your payment.
3. How We Use Your Information
We use the information we collect to process and confirm your bookings, dispatch chauffeurs, send booking confirmations and receipts, and communicate with you about your reservation.
With your consent, we may use your contact information to send you service updates, promotional offers, and information about new services. You may opt out of marketing communications at any time by contacting us or clicking the unsubscribe link in any email.
We may use aggregated, anonymised data for internal analytics to improve our services. This data cannot be used to identify you personally.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business, such as payment processors and communication platforms, under strict confidentiality agreements.
We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe disclosure is necessary to protect the rights, property, or safety of Pearson VVIP Limo, our clients, or the public.
5. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Booking records are typically retained for seven years for tax and legal compliance purposes. You may request deletion of your personal information at any time, subject to our legal obligations to retain certain records.
6. Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Payment information is processed through PCI-DSS compliant payment processors and is never stored on our servers.
While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
7. Your Rights
You have the right to access the personal information we hold about you, request corrections to inaccurate information, withdraw consent for certain uses of your information, and request deletion of your information subject to our legal obligations.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.
8. Cookies
Our website uses cookies to enhance your browsing experience and analyse site traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain features on our website.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website with an updated effective date. Your continued use of our services after any changes constitutes your acceptance of the revised policy.
10. Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at [email protected] or by telephone at +1 (416) 555-0199.